Len Stoler is looking for a service manager with parts experience to oversee and work in both parts & service departments. Knowledge of ADP a plus.
- Qualified applicants will have a verifiable successful career in a dealership environment.
- We offer an excellent compensation and benefit package.
- All inquiries are strictly confidential.
Attention: Wayne Kronstadt
Email resume to wkronstadt@lenstoler.com
Fax resume to: (410) 902-4908
Description
Responds immediately and effectively by telephone and email to all Internet-based vehicle inquiries that come to the dealership. Your goal is to initiate contact with the lead by phone, sell an appointment, meet with the individual and sell a new or used vehicle and related products while achieving predetermined levels of profitability and customer satisfaction with the buying experience.
Primary Responsibilities
- Take ownership of the dealer's Internet sales processes and be accountable for maximum performance
- Sell new and used cars and trucks and related products to Internet-based prospects
- Initiate contact with 50%-85% of unique leads received, by phone, and send customized emails in under 30 minutes
- Follow pre-defined schedule of follow-up for all prospects
- Generate appointments with 25%-30% of Internet prospects by building rapport over the telephone, and strive to maintain a minimum of a 50%-70% appointment show ratio
- Meet with all Internet prospects and close 50% or more of the prospects that show for appointments
- Improve the Internet sales performance of the dealership by meeting regularly with management personnel and eCommerce Director
- Utilize vehicle research and selling tools to help prospects move quickly through the car shopping/research process
- Monitor and track performance of dealership Internet Sales and analyze key reports to ensure ratios and objectives are continually on target
- Develop an expert level use of lead management tool to maximize prospect communications and sales
- Understand that the heart of Internet sales success is the telephone
- Know that you must sell the appointment FIRST before you can sell a car
Attributes
- Prefers the telephone for client communication
- Proven track record of achieving or over-achieving goals
- Outstanding communication skills
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Superior client service skills
- 2 or more years sales experience
- Proficient computer skills including e-mail, internet, etc
- Highly organized
- Relentless at follow-up
Len Stoler Automotive has openings for experienced administrative personnel across our dealerships.
Qualified candidates will have experience answering phones in a professional environment that is dedicated to serving our customers. Administrative duties include data entry using Word, Excel and our in-house computer system.
We offer a competitive compensation and benefit package.
Attn: Denver Huffman
Fax resume to (410) 998-3378
Email: dhuffman@lenstoler.com
Due to expansion and acquisition of additional franchises, Len Stoler Automotive with locations in New York, Westminister, Owings Mills, and Towson, MD is looking for top notch general sales managers and sales managers.
We offer competitive compensation and a comprehensive benefits package.
11275 Reisterstown Road
Owings Mills, MD 21117